Terms & Conditions
Terms & Conditions
Store Name: Fabric
Business Activity: Online Selling – Kuwait – Retail, Fashion
Last Updated: 31-08-2026Welcome to Fabric. These Terms & Conditions govern your access to and use of our online store, including browsing products, placing orders, making payments, delivery, returns, exchanges, and customer service.
By accessing our website or purchasing any product through our store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Definitions
For the purposes of these Terms & Conditions:
- “Store,” “Fabric,” “we,” “us,” or “our” refers to the Fabric online store.
- “Customer,” “user,” “you,” or “your” refers to any person who accesses, browses, registers on, or purchases products from the store.
- “Products” refers to all fashion items, clothing, accessories, and other products offered through the store.
- “Website” refers to the online platform operated by Fabric.
- “Order” refers to a purchase request submitted by a customer through the store.
2. Acceptance of Terms
These Terms & Conditions apply to all users of the Fabric online store and to all purchases made through the website.
By using the website, creating an account, or placing an order, you confirm that you accept these Terms & Conditions.
Fabric reserves the right to update or modify these Terms & Conditions from time to time. Any changes will become effective when published on the website unless otherwise stated.
3. Use of the Website
Customers agree to use the website only for lawful and legitimate purposes.
You must not:
- Provide false, inaccurate, or misleading information.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with or disrupt the operation of the website.
- Use the website for fraudulent transactions.
- Use unauthorized payment methods.
- Copy, reproduce, distribute, or exploit website content without prior permission.
- Use automated systems or software to collect information from the website without authorization.
- Use the website in any way that may damage Fabric or negatively affect other customers.
Fabric reserves the right to suspend or terminate access to the website for users who violate these Terms.
4. Product Information
Fabric makes reasonable efforts to ensure that product descriptions and information displayed on the website are accurate and up to date.
Product information may include:
- Product name.
- Description.
- Available sizes.
- Available colors.
- Materials or fabric information, where applicable.
- Product images.
- Prices.
However, minor differences may occur between the actual product and the images displayed on your device due to lighting, photography, screen settings, or device specifications.
5. Product Availability
All products are subject to availability.
A product may become unavailable after an order has been placed due to inventory updates, technical errors, or other circumstances.
If a product becomes unavailable, Fabric may:
- Notify the customer.
- Offer an alternative product where possible.
- Cancel the unavailable item.
- Refund the amount paid for the unavailable item, where applicable.
6. Prices
All product prices are displayed in the currency indicated on the website.
Prices may be subject to applicable taxes, delivery charges, or other fees, where applicable. Any additional charges will be displayed during the checkout process whenever possible.
Fabric reserves the right to change product prices, promotions, discounts, or offers at any time.
Price changes will not normally affect orders that have already been confirmed, except where there is an obvious pricing or technical error.
7. Placing an Order
Customers are responsible for providing accurate and complete information when placing an order, including:
- Full name.
- Contact number.
- Delivery address.
- Email address, where required.
- Correct product, size, color, and quantity.
- Required payment information.
Fabric may refuse or cancel an order where there are legitimate reasons, including:
- Product unavailability.
- Incorrect product or pricing information.
- Payment failure.
- Suspicion of fraudulent activity.
- Incorrect customer information.
- Inability to contact the customer.
- Delivery restrictions.
- Technical or operational issues.
8. Order Confirmation
After placing an order, the customer may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.
Customers are responsible for reviewing their order information promptly.
If there is an error in the product, size, color, delivery address, or contact details, the customer should contact Fabric as soon as possible and before the order is prepared or shipped.
Once an order has entered the preparation or shipping process, changes may no longer be possible.
9. Payment
Fabric offers the payment methods displayed during the checkout process.
Customers must use a valid and authorized payment method.
Fabric is not responsible for payment failures, delays, or interruptions caused by banks, payment gateways, card issuers, or other third-party payment providers.
If payment is unsuccessful, the order may be cancelled or placed on hold until successful payment is received.
10. Delivery
Orders will be delivered to the address provided by the customer during checkout.
Delivery times may vary depending on:
- Delivery location.
- Order placement time.
- Product availability.
- Delivery company.
- Weekends and public holidays.
- Promotional periods and seasonal demand.
- Circumstances beyond Fabric’s reasonable control.
Any delivery timeframe displayed on the website is an estimated timeframe unless explicitly stated otherwise.
Customers are responsible for providing an accurate delivery address and valid contact number.
11. Delivery Delays
Fabric will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.
However, delays may occur due to circumstances beyond our control, including:
- Severe weather.
- Traffic conditions.
- Public holidays.
- Seasonal demand.
- Delivery company issues.
- Technical problems.
- Unexpected operational disruptions.
- Force majeure events.
Fabric will make reasonable efforts to assist customers in resolving delivery-related issues.
12. Receiving Your Order
Customers are encouraged to inspect their order upon delivery and ensure that:
- The correct product was received.
- The size and color are correct.
- The product is not visibly damaged.
- The order is complete.
If there is a problem with the order, the customer should contact Fabric customer service as soon as possible and may be required to provide photographs or other relevant information.
13. Returns & Exchanges
Returns and exchanges are subject to Fabric’s Return & Exchange Policy.
Unless otherwise stated, returned or exchanged products should generally:
- Be unused.
- Be unworn.
- Be unwashed.
- Not be damaged or altered.
- Retain original tags and labels, where applicable.
- Be returned in their original condition and packaging where possible.
Certain products may not be eligible for return or exchange due to hygiene considerations, the nature of the product, customization, or other applicable restrictions.
Customers should review the Return & Exchange Policy before completing their purchase.
14. Sale Items and Promotional Products
Products purchased during sales, promotions, clearance events, or special offers may be subject to specific return or exchange conditions.
Any applicable restrictions will be communicated to the customer through the relevant promotion or product information.
Promotional discounts cannot be combined unless Fabric expressly allows multiple promotions to be used together.
15. Refunds
Where a refund is approved, Fabric will process the refund according to the applicable refund procedure and payment method.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank, payment provider, or card issuer.
Fabric is not responsible for delays caused by financial institutions or third-party payment providers after the refund has been processed by Fabric.
16. Size Selection
Customers are responsible for selecting the appropriate size based on the size guide and product information provided on the website.
Sizing may vary between different products, designs, or collections.
A size selected incorrectly by the customer does not automatically constitute a defective product. Any exchange or return resulting from size selection will be handled according to Fabric’s Return & Exchange Policy.
17. Defective or Incorrect Products
If a customer receives a product that is defective, damaged, or different from the product ordered, the customer should contact Fabric customer service as soon as possible.
Fabric may request photographs, order details, or other information to verify the issue.
After reviewing the case, Fabric may provide an appropriate solution, which may include:
- Replacement.
- Exchange.
- Refund.
- Repair, where applicable.
- Another appropriate resolution.
18. Intellectual Property Rights
All intellectual property displayed on the Fabric website, including but not limited to:
- Brand name.
- Logo.
- Product images.
- Text.
- Graphics.
- Designs.
- Website content.
- Layout and visual elements.
is owned by Fabric or used under appropriate authorization or licensing.
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.
19. User Reviews and Content
Where the website allows customers to submit reviews, comments, photographs, or other content, users must ensure that their content:
- Is truthful and relevant.
- Does not contain offensive or abusive material.
- Does not violate the rights of others.
- Does not contain unlawful content.
- Does not disclose another person's private information.
- Does not infringe intellectual property rights.
Fabric reserves the right to remove content that violates these requirements.
20. Privacy and Personal Data
Fabric respects customer privacy and handles personal information in accordance with its Privacy Policy.
Information may be collected and processed as reasonably necessary to:
- Process orders.
- Arrange delivery.
- Process payments.
- Provide customer support.
- Communicate regarding orders.
- Improve the website and customer experience.
- Provide promotional communications where permitted and appropriately authorized.
Customers are responsible for ensuring that the personal information they provide is accurate and up to date.
21. Third-Party Services
Fabric may use third-party service providers for services such as:
- Payment processing.
- Delivery and logistics.
- Website hosting.
- Technical services.
- Communication services.
The availability and performance of these services may depend on third parties.
Fabric is not responsible for failures or delays caused by third-party providers beyond its reasonable control.
22. External Links
The website may contain links to third-party websites or services.
Fabric does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
Customers are encouraged to review the relevant terms and privacy policies of third-party websites before using them.
23. Limitation of Liability
Fabric will make reasonable efforts to maintain the availability and accuracy of the website.
However, Fabric does not guarantee that the website will always operate without interruption, errors, delays, or technical problems.
To the extent permitted by applicable law, Fabric shall not be responsible for losses or damages resulting directly from:
- Misuse of products.
- Incorrect information provided by the customer.
- Delivery company delays.
- Payment provider failures.
- Technical problems outside Fabric’s reasonable control.
- Events of force majeure.
- Unauthorized use of customer accounts caused by the customer’s failure to protect account information.
24. Force Majeure
Fabric shall not be liable for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control.
Such circumstances may include:
- Natural disasters.
- Fire.
- Epidemics or pandemics.
- Government actions or restrictions.
- Transportation disruptions.
- Power or telecommunications failures.
- Strikes or labor disruptions.
- Civil disturbances.
- Other unforeseen emergency circumstances.
25. Order Cancellation by Fabric
Fabric reserves the right to cancel an order where reasonably necessary, including in circumstances involving:
- Product unavailability.
- Obvious pricing errors.
- Payment problems.
- Suspected fraudulent activity.
- Incorrect or incomplete order information.
- Inability to deliver to the provided address.
- Technical or operational errors.
If the customer has already paid for an order that is cancelled by Fabric, any applicable refund will be processed in accordance with the relevant refund procedures.
26. Customer Accounts
Where account registration is available, customers are responsible for maintaining the confidentiality of their login information.
Customers should notify Fabric promptly if they suspect unauthorized access to their account.
Fabric reserves the right to suspend or terminate accounts that violate these Terms & Conditions or are suspected of being used for fraudulent or unlawful activities.
27. Customer Service
Customers may contact Fabric regarding:
- Orders.
- Products.
- Delivery.
- Returns and exchanges.
- Refunds.
- Payments.
- Complaints.
- General inquiries.
To help us respond efficiently, customers may be required to provide their order number and relevant information.
28. Changes to These Terms
Fabric reserves the right to modify, update, or replace these Terms & Conditions at any time.
The updated version will become effective once published on the website unless another effective date is specified.
Continued use of the website or placing an order after the updated Terms have been published constitutes acceptance of the revised Terms.
29. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.
Any dispute arising from the use of the website or the purchase of products should first be addressed through good-faith efforts to reach an amicable resolution.
Where an amicable resolution cannot be reached, the dispute shall be handled by the competent authorities and courts of the State of Kuwait, as applicable.
30. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary, and the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.
31. Entire Agreement
These Terms & Conditions, together with Fabric’s other published policies, constitute the terms governing the customer's use of the website and purchase of products.
They supersede any previous terms or understandings relating to the same subject matter, to the extent permitted by applicable law.
32. Customer Acceptance
By accessing the Fabric website, creating an account, or completing a purchase, the customer confirms that they:
- Have read these Terms & Conditions.
- Understand their contents.
- Agree to be bound by them.
- Have provided accurate information.
- Agree to comply with the store’s applicable policies.
Last Updated: 31-08-2026
Fabric
Online Selling – Kuwait – Retail, Fashion